Customer Care : 9029 247 247

Frequently Asked Questions

It is necessary to be a registered user to shop on my247market.com. You can register by on the homepage by providing us your name, email address and mobile number.Registration on www.my247market.com is absolutely free.Each email address and contact phone number can only be associated with one account.

My Account is the section you reach after you log in at my247market.com. My Account allows you to track your orders, view your order history and update your contact details, manage delivery addresses, manage your shopping list and reset your password.

You can reset your password by clicking on Change Password in My Account section

My Shopping List enables you to maintain a comprehensive list of all the items ordered by you regularly on my247market.com. This will help you to shop quickly and easily in future.

If you think there are products that we should have in our catalog, write to us at feedback@my247market.com with details of products.

Unless mentioned otherwise all products listed in our catalog are in stock and available for you to order.
If a product is indicated as Low Stock, then it means that we currently do not have sufficient quantities of the product and we are unsure about the availability at the time of delivery. You could however place an order for a Low Stock item and we will do our best to deliver it to you.
If a product is indicated as Out of Stock, then it means that the product is unavailable with us and we are unsure about when it would become available. You will therefore not be able to order such products.

It is our endeavour to deliver 100% of the products that you order. Therefore we try to give you the most realistic availability status possible at the time of ordering. However, availability is quite dynamic and it is difficult to predict the exact availability on the day of the delivery, especially if your delivery date is many days away.
It may also happen that our personal shopper may not have found the product with the right shelf life that you deserve, or the quality of fresh may not be what our personal shopper thinks is right for you. In such situations, they will not the pick the product. We would rather disappoint you by not delivering the product than by disappointing you by delivering a bad quality product.

Cut-off time is the time upto which you can place an order or make amends to an existing order. Our cut-off time is 11:45PM for orders due for delivery the following day. This means that if you are trying to place an order for delivery next day and have reserved a delivery slot, you must finish the checkout process before 11:45PM. Similarly, if you are modifying an existing order which is scheduled for delivery the next day, you must complete the modification process before 11:45PM.

We have a fixed delivery capacity per slot. So it is important that you reserve the desired available slot right at the beginning of your ordering. To reserve a slot, click on Select Delivery Slot in the topmost segment of the website. You will see delivery slots for next few days. Any slot which is full will be greyed out and will be unavailable for selection. You will be able to select only those slots which are still available.

You can modify an existing order anytime before the cut-off time. You can change your delivery address or delivery slot. You can delete products from the order or change the quantity of products in your order. You can even cancel the entire order. Once you have confirmed your changes, we will email your modified order. You cannot add products to an existing order.

Because we have a fixed delivery capacity per slot, we can block your chosen slot for you for no longer than 30 mins. This means that you have to complete your checkout process within 30 mins once you block your delivery slot. This enables us to optimally utilize our delivery capacity and serve our customers better. If you haven’t completed your checkout within 30 mins, the delivery slot booked by you will be freed up and will be available for other customers to block. You will have to re-block the delivery slot if it is still available or block another available delivery slot.

You can check the status of your order by going into My Account and clicking on My Orders.

Once we have completed picking products from your order, we will inform you by email and/or SMS about the products from your order that were not available. The picking status will also be available on the website in the My Orders section.

You can cancel your order anytime before the cut-off for order modification. Simply go to My Orders section to cancel the order that you no longer want.

Our catalog undergoes revision quite regularly to enable us to bring you new products and take out those that have been discontinued by manufacturers. Discontinued products are removed from the catalog permanently. Sometimes products are also temporarily removed due to supply issues from vendors and no clear visibility on when they would become available. However, as soon as supplies are restored we bring such products back into our catalog. We understand the inconvenience this causes you, but these are issues not within our control.

You can either pay on our website at the time of ordering or to our Delivery Associate at the time of delivery. If you are paying on the website then you can pay using your credit or debit card or by internet banking. If you are paying to our Delivery Associate the you can pay by credit or debit card or by cash and Ticket Restaurant or Sodexo coupons. Please note that Ticket Restaurant and Sodexo coupons can only be used for payment of food products.

Prices displayed on the website are inclusive of all taxes. You may be charged for delivery if your order value does not exceed Rs.1,500. Occasionally, we may run promotions or we may send you coupons, which may entitle you to free delivery.

Yes, it is absolutely safe to use your credit or debit card on our website. We use secure payment gateways and none of your card details are stored on the website.

If we are not able to deliver all the products in your order and you have already paid for them online, the balance amount will be refunded to you to in the same manner that you paid for them i.e. if you paid by credit card then the refund amount will be credited back to the same card. If you paid by internet banking then the refund amount will be credited back to the same bank account. It takes between 5-7 working days for the credits to reflect in your account.

We require that you shop for a minimum of Rs.750 for us to be able to deliver.

No, we don’t do same day deliveries at this stage. However, we will notify you when we start same day delivery service.

Delivery slots are time slots during which you will receive your order. We currently offer 2 delivery slots: 5PM-7PM and 7:30PM-10:30PM.

We currently deliver to only a limited area in Mumbai. However, more areas will be added in due course. At the time of registration we would verify whether the PIN Code of your area is serviceable. If your PIN Code is not currently serviced by us, we would request you to still register with us so that we can inform you once we begin deliveries to your PIN code.

We charge Rs.50 (plus applicable taxes) for delivery of all orders below Rs.1,500. The delivery charge will be shown separately in your invoice. From time to time we will run schemes and promotions or we will send you coupons whereby delivery charges will be discounted or waived off even if the order value is below the cut-off for free delivery.
Orders above Rs.1,499.99 will be delivered free.
The delivery charge and limit for free deliveries is subject to change in the future.

Your order will be delivered within the time slot reserved by you. Once your order is dispatched from the delivery centre, you will be notified by email and SMS

We currently deliver to the following PIN Codes in Mumbai: 400059, 400060, 400069, 400093.

More PIN Codes will be added in due course.

All our fresh products i.e. fruits, vegetables are handpicked by our team of Personal Shoppers. They are trained to pick the best and freshest product with the longest shelf life. Fruits and Vegetables are packed in reusable plastic bags. They are stored and transported through our temperature controlled delivery vans which ensure that the freshness of the products is maintained right till they are delivered to your doorstep.

All fresh meat products are handpicked and hygienically packed on the day of the delivery in reusable plastic trays covered by transparent film. They are stored and handled separately through our supply chain and transported in our temperature controlled delivery vans to ensure that the hygiene and quality of your meats are maintained right till they are delivered to your doorstop.

Your orders are picked by our staff of Personal Shoppers. The Personal Shoppers are trained to pick the best and freshest quality products with the longest available shelf life. For fresh products (meats, dairy, cut fruits and vegetables, bakery) we ensure a shelf-life of at least 2-3 days. Fruits, vegetables and loose commodity staples are weighed and packed in reusable plastic bags. Meats are packed in plastic trays and sealed. Packaged grocery products are picked directly in crates. Cleaning products such as detergents and cleaners and other leak-prone products are placed in plastic bags before putting them in crates. All non-food products are kept separate from food products. We take utmost care to ensure safe and hygienic conditions for your shopping at all times.

Every fruit and vegetable varies a little in size and weight. When you place an order on the website we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price.

You can add a new delivery addresses by logging into your account and going to the My Account section. The PIN Code of your desired addresses must belong to our serviceable areas. You change the delivery address of an existing order any time before the cut-off time of the delivery slot.

Delays sometimes happen due to circumstances beyond our control. So in case of a delay, our customer support team will keep you updated about your delivery.

We strive to pick the best quality products and deliver them to you. However, if despite our best efforts if for any reason you are not happy with the condition in which some products were delivered to you (e.g. products were broken or leaking, packaging was damaged, products were near expiry, quality of products was not satisfactory), rest assured we have a no questions asked returns policy. Simply reject those products you are unhappy with to our Delivery Associate and we will refund you the money.

You will get a full refund for the products returned by you where you have paid for on the website. The money will be credited to same credit / debit card or bank account which was used to pay for those products.It takes between 5-7 working days for the credits to reflect in your account.

For cash on delivery orders, the Delivery Associate will deduct the price of the products returned by you from the total bill. You will be required to only pay the balance for the products you have accepted.

No worries. We understand that can happen sometimes. So simply hand over the products that you no longer require to our Delivery Associate. You will get a refund for the returned products.

For any cancellations or returns against pre-paid orders, we will credit the money to the same credit / debit card or bank account used to pay for the order.

We have a no questions returns policy. Which means you can return any product not to your satisfaction to our Delivery Associate at the time of delivery. You will get a full refund for the products returned by you for orders where you have paid for on the website. For cash on delivery orders, the Delivery Associate will deduct the price of the products returned by you from the total bill. You will be required to only pay the balance for the products you have accepted.
Fresh food forms a large part of what customer order and we deliver using temperature controlled vans which maintain the right temperature required for the products. This ensures that we are able to give you the right quality and freshness when we deliver the products to your doorstep. Post-delivery, a lot depends on when and how you store and consume the products. Therefore, we are unable to accept any returns after delivery. Therefore, it is important that you check and inspect all products at the time of delivery

While all our deliveries are checked and inspected before dispatch, for your satisfaction we suggest that you check for the following when you get your delivery:
Check whether prices mentioned on the product and in the invoice are same; Check whether products mentioned in the invoice and products delivered to you are the same; Check whether all products mentioned in the invoice are delivered to you; Check whether the quantities of items mentioned in the invoice and quantities delivered to you are the same; Check the expiry dates mentioned on the products and whether you are happy with those; Check whether the quality and freshness of fruits, vegetables, and meats is to your satisfaction; Check whether any of the products are broken, damaged or leaking.

If you have any feedback or complaints about our website, delivery operations, product range, availability, quality; or suggestions for improvements; email us at: feedback@my247market.com.

Please send us an email at feedback@my247market.comstating your complaint and order number. We will address your complaint within 24 hours.

If you need any assistance with your orders, refunds, delivery timings, etc. write to us at: support@my247market.com. We will respond to you within 24 hours.
However, if you would rather speak to one of our Customer Support team members then call us on this number: 9029 247 247
Our support team is available from 9AM to 9PM on all days of the week.
Mentioning your order number in your message will help us help you faster.

No, my247market.com does not have any physical stores in the cities that it operates. However, Fiora Hypermarket Limited, to which this website belongs has physical stores in Gujarat.

Star Bazaar is our supply chain partner. Our association with Star Bazaar is limited to sourcing our products from Star Bazaar. We also sell Star Bazaar and Tesco own label products.

No. Products bought on my247market.com will have to be returned to a Delivery Associate from my247market.com at the time of delivery only. Star Bazaar stores cannot and will not be able to accept any returns or address complaints of customers of my247market.com.

No. my247market.com is not a part of Star Bazaar’s Clubcard loyalty program. Therefore you will not be able to earn or redeem your Clubcard points for your purchases made on my247market.com.

No. You will not be able to use Star Bazaar’s gift card / cash card to pay for your purchases on my247market.com.

Individuals as well as businesses with a valid email and phone number can register on our website for deliveries to the PIN Codes which are part of our service area.
There is an upper limit to the quantity of an item that you can order, whether it is on promotion or not. This enables us to ensure availability to our individual customers. However, if you are a trader or a business and would like to order in bulk please write to us at corporate@my247market.com with your requirement and contact details and we will get in touch with you.